Our well-trained employees are happy to take care of one of the most important aspects of your business: quick, efficient and friendly customer service. Our objective is to provide a complete solution, irrespective of whether your customers contact us via e-mail, telephone, fax, social media or live chat. When selecting our customer service teams we invest a lot of time into our, and thus your, future employees.
“The customer is the focus.”
Our well-trained employees are happy to take care of one of the most important aspects of your business: quick, efficient and friendly customer service. Our objective is to provide a complete solution, irrespective of whether your customers contact us via e-mail, telephone, fax, social media or live chat. Let us put our expertise on focusing on the thing that matters to you most: taking care of your customers.
“A quick switch is vital to make a good impression with your customers, right from the beginning.”
We handle every aspect of the switching process, using our long experience in the energy industry to deal efficiently with clients and energy suppliers. Our experienced staff will make sure that every switch is easy, efficient and satisfying for your customers. Because once you’ve won a new customer, the most important thing is to deliver a quick and hassle-free switch.
“Our objective is to take the stress out of collection.”
We use a variety of mass processes which reduce stress to a minimum through our software, which we permanently adapt to the changing requirements. We provide collection processes for accounts, invoicing and verification. The aim is to reconcile the customer contract and to maintain the contractual relationship. Experience from receivables management can be incorporated into our decision-making criteria in the new contract. For difficult cases, cooperation partners are available with collections services that are customer-oriented. On request, we also transfer the claim to a company of your choosing.
“Automated accounting can give you a competitive advantage”.
A high degree of automation ensures speed and efficiency. From apparently simple things like procurement, up to the delivery of the invoices many gears intermesh. When one of those gears fail, a helping hand is available. Our main focus is on lean and cost-efficient processes – as part of our comprehensive full-service offer. We pass this competitive advantage to you.
“Print services from a single source.”
By bringing your print services together, you will get a number of advantages, including reduction of contacts, a single invoice and securely stored customer data. Incoming correspondence will be accepted by us, and if correspondence is in progress, please choose whether and which materials we send for you. You can always be sure that we can reliably print, scan, envelop and archive for you.
“Putting your ideas into practice”
Our experienced in-house agency is at your disposal to take your message further. Starting from direct marketing we act on different channels in coordination with your product manager. Regardless of whether it is a new customer acquisition or you want to inspire an existing customer through cross- or up-selling of other products of your company. We are able to win customers who have terminated the contract through an active approach to the company. And if this is not the case, you will be remembered by your customers as a fair and professional supplier who, even in the event of a termination, shows that customers are important.
“Strong IT is the foundation of success.”
Dedicated to the areas of IT operations, IT applications & development and IT security, our specialists support the optimization of the business processes through the targeted use of modern information technologies. This ranges from the development of custom software solutions to the introduction and operation of enterprise software. Experienced and responsible employees ensure data security and ensure the efficient and reliable provision of technical services on a daily basis. Access this know-how for your modern software solutions.