Who We Are

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Who We Are 2017-06-28T13:58:51+00:00


Leading the way in customer experience innovation

We are leaders in outsourced customer experience management, connecting brands with people by providing customer care, technical support, switching management, IT solutions and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand across all channels.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviour and needs – for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.

Sarah Richards
Sarah RichardsTeam Leader
Her wide experience on team management and coordination makes her the best person to stay in charge that the client’s requirements get accomplished.
Robert Williams
Robert WilliamsAccountant
Transparency and clarity on all the transactions with our customers is mandatory, and Robert makes sure that all figures are clear.
Megan Lilian
Megan LilianResearcher
Each of our clients has different requirements, so Megan makes a definite study of each company and its needs to offer the best service.
Marie Curd
Marie CurdTelephone Assistant
Specialist in the telephone treatment with the client, stands out for its wide variety of resources to satisfy any requirement.

BPO PROSERVICES handles the needs of its clients from its main service centre in Bucharest, Romania. Our multinational teams can deal with clients in a variety of languages, delivering customer service expertise based on long experience dealing with a wide variety of clients in different sectors.

  • Improve customer experience

  • Streamlining processes

  • Using data to gain a competitive advantage