CONNECTING BRANDS WITH PEOPLE
Leading the way in customer experience innovation
We are leaders in outsourced customer experience management, connecting brands with people by providing customer care, technical support, switching management, IT solutions and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand across all channels.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviour and needs – for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.
BPO PROSERVICES handles the needs of its clients from its main service centre in Bucharest, Romania. Our multinational teams can deal with clients in a variety of languages, delivering customer service expertise based on long experience dealing with a wide variety of clients in different sectors.
Improve customer experience
Using data to gain a competitive advantage